FAQs

Welcome to the Eger&Pink Help Center. Below are answers to some of the most common questions we receive.

🛍️ 1. How do I place an order?

You can place your order directly through our website. Simply browse our collection, add the items you like to your cart, and proceed to checkout.

🚚 2. How long does shipping take?

Processing Time: 1–3 business days
Delivery Time (U.S.): 5–10 business days
International Delivery: 10–20 business days (if applicable)
Tracking information will be provided once your order ships.

📦 3. How can I track my order?

You can track your order using the Track Your Order page. Just enter your order number and email address.

❌ 4. Can I cancel or change my order?

Orders can only be canceled or changed within 12 hours of placing them. After that, they may already be in processing or shipping.

🔄 5. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original condition. Please refer to our Return and Refund Policy for full details.

💳 6. What payment methods do you accept?

We accept:

Visa, MasterCard, American Express
PayPal
Apple Pay / Google Pay (if available)

❓ 7. I received a damaged item. What should I do?

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the item, and we’ll make it right.

📧 8. How do I contact customer service?

You can reach us via:

Email: egerpinkshop@gmail.com
Phone: (650) 452-1234
Or visit our Contact Us page.